ALASTA Weather Terms of Service

1. Service provider

Alasta sp. z o.o.
Niałek Wielki 106, 64-200 Wolsztyn, Polska
KRS: 0000771908, REGON: 382569333, NIP: 9231732328
Share capital: 18 000,00 zł, wpłacony w całości
Contact: [email protected], tel. +48 538 012 767

The service is provided through the ALASTA Weather mobile app for Android and iOS and the web/PWA app at https://app.alasta.pl/. The purchase, delivery and warranty of a Station, and sales through the online store, are governed by separate sales terms available at alasta.pl.

2. Definitions

• App means the ALASTA Weather app available as a mobile app for Android and iOS and as a web/PWA app.
• User means a person using the App.
• Account means an individual account protected by an email address and password.
• Station means a compatible ALASTA weather device that may be assigned to an Account.
• Consumer has the meaning given by applicable law.

3. Types and scope of electronic services

The App provides in particular:

• Account registration, login, email verification and password reset;
• adding a Station to an Account using a secure link, QR code or local Bluetooth connection;
• displaying the Station connection status, software version and basic diagnostic data;
• configuring the Station name, weather location, language, screens and selected settings;
• sending commands to the Station, including a factory reset command;
• access to instructions and help information.

Basic local Station setup may be completed without an Account through the device setup network. Remote features require an Account and Internet access for the Station. The App does not sell goods or accept payments.

4. Technical requirements

Use of the App requires:

• a phone or tablet with a current version of Android or iOS, or, for the web/PWA app, a device with a current browser supporting HTTPS, JavaScript, cookies and PWA features;
• an Internet connection and an active email address for Account operation;
• a compatible ALASTA Station and, for its operation, a 2.4 GHz Wi-Fi network with Internet access;
• for mobile setup, camera access to scan a QR code and Bluetooth Low Energy access for local pairing or Wi-Fi configuration of the Station;
• for emergency local setup through the PWA, connecting the phone to the Wi-Fi network shown on the Station display.

Installing the PWA on the phone home screen is optional. Disabling required cookies may prevent login, language saving or secure form submission. Refusing camera or Bluetooth access may prevent QR scanning or initial Station setup in the mobile app.

5. Account and conclusion of the contract

1. Creating an Account is voluntary and free of charge.
2. The contract for electronic services is concluded for an indefinite period when the registration form is submitted correctly and these Terms are accepted.
3. The service is made available immediately after registration. The User may be asked to confirm the email address.
4. The User must provide a valid email address and protect the password from third-party access. An Account must not be shared with another person.
5. An Account may be created by an adult or a person who has the consent required from their legal representative.

6. Rules of use

The User must use the App in accordance with the law and its intended purpose. It is prohibited to:

• provide unlawful content, malicious code or data infringing third-party rights;
• circumvent security, guess device tokens or access another person's Account or Station;
• disrupt the App, overload services automatically or exploit security defects;
• impersonate another person or provide misleading information.

If the law, security or these Terms are breached, the service provider may restrict Account access to the extent required to protect Users and the system. Where circumstances permit, the User will be informed in advance and allowed to provide an explanation.

7. Stations, QR codes and weather data

1. A Station is assigned to an Account using a current secure link or QR code generated by the device.
2. After a factory reset, a current QR code may allow the Station to be knowingly taken over and assigned to another Account. A person with physical access to the Station should protect the displayed code.
3. Removing a Station from an Account is not a factory reset. A factory reset removes local settings, including Wi-Fi configuration, and requires the Station to be configured again.
4. Weather data comes from external providers and is provided for information only. The Station is not an alarm, medical or safety system.
5. The accuracy of forecasts, geocoding and measurements depends on the data sources, connection, location and operating conditions.
6. The detailed scope and period of Station support are described in the separate ALASTA Weather Product Support Terms, which apply only to the models and related services identified there.

8. Availability, updates and liability

1. The service provider maintains the App with due care but may perform maintenance, updates and security work that causes temporary unavailability.
2. Features dependent on the Internet, a home Wi-Fi network, email or an external weather data source may be temporarily unavailable for reasons outside the service provider's control. The weather data provider may be changed without changing the Station's primary purpose.
3. The service provider informs Users about updates, including security updates, required to keep the service or Station in conformity with the contract and provides them for the period required by law.
4. Nothing in these Terms excludes or restricts Consumer rights or liability that cannot lawfully be excluded.

8a. Station firmware versions and subsequent releases

1. The purchase of a Station includes the device with the firmware version installed when it was supplied and the functions and characteristics agreed in the sales contract. The scope of the purchased functions is defined by the contract and the product description applicable on the purchase date. The publication of a newer firmware version does not by itself mean that a previously purchased Station is not in conformity with the contract.
2. Unless the sales contract or an express assurance from ALASTA states otherwise, the purchase does not guarantee access to every future firmware version, new feature or visual change. Later development versions may be intended only for selected models or hardware revisions.
3. The availability and installation method of updates depend on the model, hardware revision, installed version, and technical and security requirements. A direct update from every older version to the latest version, particularly when several releases would be skipped, is not guaranteed. It may be necessary to install intermediate versions, follow a specified procedure or contact support. A particular development version may not be available for a given device.
4. Updates must be installed according to ALASTA instructions, with stable power and the required connection. Before installation, ALASTA provides information about known material requirements and limitations, including any need to repeat device configuration.
5. These limitations concern future development versions and additional features. They do not exclude the obligation to provide information about, and deliver, updates including security updates required to keep the goods or service in conformity with the contract for the period required by law, or obligations arising from the contract and the ALASTA Weather Product Support Terms. They do not restrict complaint rights or liability for lack of conformity. The absence of a direct update path does not remove these obligations.

These provisions do not retrospectively change the scope of earlier sales contracts or assurances concerning updates.

9. Complaints and lack of conformity

Complaints about the App may be sent to [email protected] or submitted in writing to the service provider's address. Where possible, a complaint should include the Account email address, Station model or code, a description of the problem, the date it occurred and the requested resolution.

Complaints are handled without undue delay and no later than 14 days after receipt. A Consumer may exercise rights concerning lack of conformity of a digital service, including requesting that it be brought into conformity and, where provided by law, withdrawing from the contract. The free nature of the App does not restrict statutory rights.

10. Withdrawal and termination

1. A Consumer may withdraw from the contract within 14 days after creating an Account without giving a reason by sending a clear statement to [email protected]. It is sufficient to send the statement before the deadline.
2. Independently of the withdrawal right, the User may terminate the contract and request Account deletion at any time in the App settings or by contacting the service provider. The contract ends when the request is completed.
3. After the contract ends, the User loses access to remote management of assigned Stations. Before deleting the Account, the User should remove the Station from the Account or agree with support how it will be assigned afterwards.
4. Personal data is deleted or retained after the contract ends in accordance with the Privacy Policy and applicable law.

11. Changes to the Terms and service

These Terms or the App may be changed due to changes in law, security requirements, feature development, technical changes or discontinuation of a feature that can no longer be maintained or whose continued maintenance is no longer justified. A change does not involve an additional fee.

The User will be informed clearly and sufficiently in advance by email or a durable message in the App about a material change affecting an ongoing contract. If a change materially and negatively affects access to the service, the Consumer may end the contract in accordance with applicable law. Urgent security fixes may be implemented immediately.

12. Final provisions

1. Polish law applies to the contract, without prejudice to mandatory Consumer rights arising from the law applicable in the Consumer's place of residence.
2. Disputes are resolved by the courts having jurisdiction under applicable law. A Consumer may seek assistance from a municipal or district consumer ombudsman or the competent Trade Inspection authority.
3. These Terms are made available free of charge before registration in a form that allows them to be displayed, saved and printed.
4. The Privacy Policy is a separate information document and is available at /privacy-policy/.